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Terms & Conditions 

By booking with Premium Bond Clean, you agree to the Terms & Conditions below. 

Scope of Services

Premium Bond Clean provides end of lease and bond cleaning services based on our standard cleaning checklist. Cleaning is a professional service, not a restoration service. 

The following are not included unless quoted separately: 

  • Mold removal 
  • Heavy stain restoration or permanent marks 
  • Pest infestations beyond standard flea treatment 
  • Repairs or maintenance 
  • Biohazard or unsafe conditions 
  • Exterior pressure washing or high-risk cleaning 
  • Wall washing 
  • Blind cleaning 
  • External windows

Additional services such as carpet steam cleaning, tile and grout cleaning, upholstery cleaning, flea treatment, and appliance cleaning must be booked in advance. 

We cannot guarantee removal of permanent stains, discoloration, rust, paint marks, or pre-existing damage. 

Property Condition & Utilities

The property must be reasonably cleared to allow access for cleaning. 

  • Large personal belongings and rubbish must be removed 
  • Furnished properties must be disclosed at the time of booking 
  • Properties with pets must be disclosed at booking 
  • Power and running water must be connected and available 
  • The property must be safe and accessible 

If electricity or water is not connected on arrival, we may be unable to complete the service. This will be treated as a cancellation and an $80 cancellation fee will apply. 

If the property is excessively dirty, hazardous, hoarded, or significantly different from the description provided at booking, Premium Bond Clean reserves the right to re-quote or refuse service. Additional charges may apply if extra time, labour, or equipment is required. 

Flea treatment is not included unless requested at booking. 

Pricing & Payment

Quotes are based on property size, condition, and requested services. 

  • Payment is due on arrival unless agreed in writing prior to booking 
  • Work may not commence until payment is received 
  • Late payment may incur additional fees 
  • All prices are subject to inspection on arrival 

If the property condition differs significantly from the original description, the quote may be adjusted before work continues.

Additional travel charges may apply for key collection or return if located outside the service area. 

Cancellations & Rescheduling

We require a minimum of 24 hours notice for cancellations or rescheduling. 

Same-day cancellations, no access on arrival, or disconnected utilities will incur a cancellation fee of $80 to cover lost booking time and scheduling costs. 

7-Day Bond Guarantee

Our 7-day bond guarantee applies only to cleaning issues within the original scope of work. 

To claim the guarantee: 

  • Issues must be reported within 7 days of service 
  • We must be given the opportunity to return and rectify 
  • The guarantee covers cleaning only 
  • Damage, wear and tear, and property condition are excluded 
  • Aging surfaces and pre-existing issues are excluded

If a third-party cleaner is hired without allowing us to return, the guarantee is void and Premium Bond Clean is not responsible for the cost.

The guarantee does not cover agent or landlord expectations beyond standard cleaning scope. 

Carpet Steam Cleaning & Specialty Treatments

Carpet steam cleaning, tile and grout cleaning, upholstery cleaning, and flea treatment improve hygiene and presentation, but cannot guarantee removal of permanent stains, odours, or embedded damage.

Drying times vary depending on ventilation and weather conditions. Premium Bond Clean is not responsible for post-clean drying time. 

Access Responsibilities

Clients are responsible for: 

  • Providing correct access details 
  • Ensuring utilities are active 
  • Securing pets 
  • Removing or securing valuables 

If access cannot be gained at the scheduled time, the visit will be treated as a cancellation. 

Liability

Premium Bond Clean is fully insured. However: 

  • We are not responsible for pre-existing damage 
  • We are not liable for wear, aging surfaces, or deterioration 
  • Fragile, loose, or unstable fixtures must be disclosed before cleaning 
  • We are not responsible for items left in the property 
  • We are not responsible for damage caused by faulty fittings, old surfaces, or poor maintenance 

 

Clients must notify us of delicate materials before cleaning. 

Concerns, Feedback & Re-Cleans

Any concerns must be reported within 7 days, with photos where possible. 

We will arrange a return visit within a reasonable timeframe if the issue falls within the original service scope. 

Refunds are not provided without the opportunity to re-clean. 

Third-party cleaning without prior approval voids all guarantees.